BG Membership Update

The volume of traffic not surprisingly has been huge today on the BG website and I understand that it has crashed many times. BG have issued the below letter to clubs. We will update as we are are updated.

Dear Club,

As I am sure you are aware, despite significant internal and external testing over the last few weeks, we are currently experiencing technical difficulties due to the high volume of server traffic.  This means that some members will experience issues in completing their membership online in our new system. We are working extremely hard to resolve this problem and hope to have the system fully operational as soon as possible.

I wanted to write to try to alleviate some of the concerns you may have:

1)    British Gymnastics will provide full insurance provision for all clubs and members taking part in any recognised gymnastics activity in a British Gymnastics registered club whilst we are resolving the problems.  This means that your sessions can continue as normal today.  

2)    Existing members that have not been able to complete the renewal process will have their Personal Accident cover in place as they usually would have as a benefit of membership.

3)    New members that are unable to complete the process immediately will be provided with Personal Accident cover in the same way that a new participant would be covered for taster sessions within the club

To enable us to rectify the issue in the most timely manner we have had to temporarily suspend the access point to GymNET.  This means that, for a short period of time, you will be unable to access services such as online Event Entry.  This also means that we are unable to manage membership over the phone so, if you have any queries from parents, please do not tell them that they can renew membership by phone via Customer Service as we will be unable to help them with this.

To try to manage the situation we have updated the British Gymnastics website to clarify the issue and confirm that insurance provision is in place.  This will be updated during the day as the issues are resolved.  We are also providing updates via social media channels.

I would like to express our sincere apologies for the disruption to service and the confusion this may have caused with your members and parents.  You have my assurance that we are dealing with the matter and will keep you updated.  Thank you for your patience.

Simon Evans
Community Services Director